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Policy

Policy

* If you wish to cancel your order, get in touch with Customer Care as soon as possible with your order number. As long as your order has not been dispatched we can cancel it and refund your amount.

* If you’re not completely happy with your purchase, please let us know why so we can try to make sure you’re not disappointed again.

* If for any reason you need to exchange an unwanted item, simply contact us within 14 days of receipt. We will only offer you an exchange or refund providing that the goods are in perfect condition and have all their original labeling and packaging. We strongly advise all customers to check items thoroughly upon delivery before removing any attached labels and before disposing of any original packaging.

* Damages due to neglect, improper usage or application will not be covered under our Returns Policy.

* Please note that the Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.

* You may return a part of the Order, in case of multiple items in an order. Any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.
However, if your purchase was made in the period of a special promotional offer, contests or any special scheme then special rules might apply for returns..

* Shipping charge would not be included in the refund value of your order as this is a non-refundable charge.

Refund Policy :-

a) If the payment was made by Credit Card or Net-Banking, we can either issue Jawsnpaws Credits or reverse credit to the Credit Card or credit your Net-Banking account. JawsnpawsCredits can be utilized on a future purchase on the website.
b) If the payment made was by Cash on Delivery, we can either issue Jawsnpaws Credits or Bank Transfer. Jawsnpaws Credits can be utilized on a future purchase on the website.
c) If Jawsnpaws Credits were used to make a purchase, refund will only be issued as Jawsnpaws Credits. This can be utilized on a future purchase on the website.